Mail Delivery Address:

3221 Derry Road West
Unit 3 PO Box 13546 Best Buy PO
Mississauga, Ontario, L5N 7L7
Canada

Operations:
Monday – Friday,
9 a.m. – 5:00 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What leather do you use?

StrideRidge uses two different kinds of leather tanneries.Wickett and Craig as will as Horween.

Horween

Horween Leather Company was founded in 1905. For more than 100 years and five generations, our goal has been to make the world’s best leather. Making the best means doing lots of little things right. It means never mistaking fastest or cheapest with the best. It means always using formulas that do not cut corners and choosing components strictly for their quality.


Wickett & Craig, established in 1867 and based in the USA.Primarily, we use the English Bridle leather, and we have it prepared for us in a variety of thicknesses appropriate to the designs we sell.

English Bridle is a vegetable tanned leather that is drum dyed, hot stuffed, and fully finished.Environmentally friendly, natural Veg-Tanning results in a leather product of superior quality.The leather is supple but holds its shape very well.This leather is used throughout the years in anything from strap goods in the equestrian trade to high-end fashion projects; this leather has stood the test of time.

A little bit more about Wickett & Craig in their own words:

Wickett & Craig of America

“Established in 1867, Wickett & Craig is the leading North American producer of vegetable-tanned leathers used in the manufacture of personal leather goods and equestrian products. Our tannery has been creating the finest quality leathers for discerning customers worldwide for over a century. Our production staff comprised of knowledgeable, experienced and environmentally conscious professionals who take great pride in producing natural vegetable-tanned leathers of exceptional quality and beauty. For over 120 years, tanning operations conducted at the original location in Toronto, Ontario, Canada. In 1990, Wickett & Craig relocated to Curwensville, PA, USA. The modern tannery is an 180,000 square foot, state-of-the-art, environmentally-conscious facility.”(Source:Wicket & Craig)

Custom Orders Available?

I’m not offering custom orders at this time.If you have any questions though, please contact me.Thanks, Roger

What exactly happens after ordering?

Your order assembled to with the leather colour and stitching colour that you selected.We then apply any monogram personalization that you requested.Each item that is for sale has a processing time to complete assembly.Orders are frequently completed sooner.Once the item is ready, it is dispatched to the postal service.

Can I pickup my order in person?

Unfortunately, I only sell online and deliver my sold orders via Canada Post.In-person delivery or pickup service is not available for now.Sorry.

Do I receive an invoice for my order?

A pdf file of your invoice will be sent to you via email upon completion of your order.Please contact us if you have any questions.Thank you.

How secure is shopping in the Online Shop? Is my data protected?

I do not keep any credit card or banking information local on my servers that run the web store.Transparently and securely in the background as a transaction is processed, the details you provide are direct to the bank/merchant services and all confirmation messaged are relayed to me.I don’t store credit or banking information on my systems.

Order Processing Time?
  • Each item listed shows it’s own unique order processing time. Orders that are already made and ready to ship will state “ready to ship”
  • Most items are ready to ship in 3 to 5 business days after the order is received.
  • The time I need to prepare an order for shipping varies. For item specific times, see individual item descriptions.
  • Items in stock ship the next business day after purchase.
Shipping Company Used?
StrideRidge ships all orders via Canada Post Postal Service.
Can I get a Discount Code?

We happily supply discount codes to our VIP Members.Want a discount code?Get an instant 20% discount by clicking here.

What are the delivery charges for orders from the Online Shop?

All prices in the StrideRidge shop are in US Currency (USD).Delivery charges in the shop purchases include the cost for the item(s) ordered and the postage delivery.Shipping costs do not include the customs, duties, or import costs that may be incurred by your country.

How long will delivery take?
Estimated shipping times
  • Canada: 2-5 business days
  • Germany: 4-6 weeks
  • United States: 3-8 business days
  • North America: 3-5 business days
  • Europe: 1-3 weeks
  • Australia, New Zealand and Oceania: 2-3 weeks
  • Asia Pacific: 2-3 weeks
  • Latin America and the Caribbean: 4-7 weeks
  • North Africa and the Middle East: 6-9 weeks
I’ll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Each order has a processing time to assemble and package your item(s).Once the item is completed, it is dispatched to the postal service.Shipping duration and tracking information is dependant on the shipping option you choose during checkout.Shipping options can vary from 2 days to 3 weeks depending on your shipping option chosen and your location.

You can pick from 3 types of shipping speeds when you order
(See each product’s specific shipping options and costs during the check-out process)

  1. Standard mail service with no package tracking
    –Typically reasonable in cost and the duration can vary from 3 days to approximately 3 weeks depending on the destination of the order’s delivery.
  2. Expedited mail with package tracking (faster delivery)
  3. Express mail with package tracking (fastest delivery)
Payment Options Accepted?
  • StrideRidge accepts payment through major credit cards such as Visa, MasterCard, Discover, American Express.
  • PayPal is also available as a payment option.
Can I get a different colour not listed?

Each product is made in a variety of different colours described in each listing.Other colour options are not available at this time.

Contact us